Question 1

How can I purchase tickets?

Accepted Answer

All ticket purchases are made online, from this website. We recommend purchasing your tickets well in advance so you don't miss out. Any tickets not purchased from this website are not valid.

Tickets can not be purchased over the phone.

Question 2

I didn't receive my tickets in my email!

Accepted Answer

It can be easy to mistype your contact details when purchasing tickets. If you did not receive an email to your chosen address upon purchasing tickets, please check your spam folder.  If you still have not received it, please email us at info@radiancerockhampton.com.au with your full name, correct email address and best contact number.

Question 3

Is it possible to pay by cash at the gates?

Accepted Answer

No. Tickets are only available through the RADIANCE Rockhampton website.

Question 4

Do I need to print my ticket?

Accepted Answer

No. Your ticket will be delivered electronically to your email address with a QR code. Simply display the QR code on your phone at the entrance gate and it will be scanned.

Question 5

Can I rename my ticket?

Accepted Answer

If you find you are no longer available to attend, you can give your ticket/s to a friend or family member without the need to change the name on the ticket. Tickets are scanned at the entrance gate and are only valid for one entry per ticket.

Question 6

Do you accept Companion Cards?

Accepted Answer

Yes, please bring your Companion Card along with your purchased ticket and we will be happy to admit your carer or companion, free of charge, at the entrance gate.

Question 7

Do babies need a ticket?

Accepted Answer

Yes - babies and toddlers between 0-2 years old are admitted free of charge however they require a $0 'Infant' ticket to enter. Please add any $0 'Infant' tickets when purchasing your tickets. Children aged 3 and older require a valid 'Child' ticket to enter.

Question 8

My booking includes several people, should we all arrive at the same time?

Accepted Answer

We recommend that your party arrives at the same time however entry can be made separately ​if your party members have access to the tickets as well.

Question 9

Associated fees

Accepted Answer

Advertised ticket prices to RADIANCE include GST. The card surcharge is also absorbed in the ticket price. This surcharge is charged by Stripe (an online payment processing company). An additional service fee is charged by FareHarbor (the ticketing provider) at check-out. This displays as a separate line item on the check-out page - 'Fees' and is a percentage of the ticket price.

Question 10

If I am unable to attend, can I reschedule the visit or be refunded?

Accepted Answer

Due to the limited number of sessions, we can not offer refunds. However, you can attend at another time, and we will honour the purchase provided that you reschedule at least 48 hours prior to your booked session time. We want everyone to have the chance to experience this magical journey!
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You can reschedule your booking from the ticketing link sent to your nominated email address. Rescheduling must take place at least 48 hours prior to your booked session time. If you try to reschedule within 48 hours of your booked session time, you will not be able to.

Question 11

Can I purchase a gift card to RADIANCE?

Accepted Answer

Looking to surprise someone with ticket to RADIANCE but don't know the night they can attend?

You can purchase a gift card to RADIANCE via this link

Frequently Asked Questions

How can I purchase tickets?

I didn't receive my tickets in my email!

Is it possible to pay by cash at the gates?

Do I need to print my ticket?

Can I rename my ticket?

Do you accept Companion Cards?

Do babies need a ticket?

My booking includes several people, should we all arrive at the same time?

Associated fees

If I am unable to attend, can I reschedule the visit or be refunded?

Can I purchase a gift card to RADIANCE?

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